Here is a fully compliant, UK‑friendly Returns & Refunds Policy tailored for Tralula Home.
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Tralula Home – Returns & Refunds Policy
Last updated: April 2026
We want you to love every item you purchase from Tralula Home. If something isn’t quite right, we’re here to help. This Returns & Refunds Policy explains your rights and how we handle returns in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
1. Your Right to Cancel (14‑Day Cooling‑Off Period)
If you change your mind about your order, you have 14 days from the date you receive your items to request a return.
To start a return, please contact us at info@tralula.co.uk info@tralula.co.uk with your order number and the item(s) you wish to return.
Once your return is approved, you then have 14 days to send the item(s) back to us.
2. Conditions for Returns
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging (where applicable)
- Free from damage, wear, or signs of use
- Returned with all accessories, labels, and components
We cannot accept returns for:
- Personalised or custom‑made items
- Clearance or final‑sale items (if clearly marked at checkout)
- Items that cannot be returned for hygiene reasons once opened (e.g., bedding, cushions, throws) unless faulty
If you are unsure whether your item qualifies, please contact us before returning it.
3. Faulty or Damaged Items
If your item arrives damaged or develops a fault, please notify us within 48 hours of delivery for transit damage, or within 30 days for product faults.
We may request:
- Photos or videos of the issue
- Packaging images (for courier claims)
Where an item is confirmed faulty, you are entitled to:
- A replacement
- A repair
- Or a full refund
This will be processed at no cost to you.
4. Return Shipping Costs
- Change of mind returns: Customers are responsible for return postage costs.
- Faulty or incorrect items: Tralula Home will cover all return shipping costs.
We recommend using a tracked service, as we cannot refund items lost in transit.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 working days.
Please note:
- Original delivery charges are refunded only when the entire order is returned.
- Partial returns will receive a refund for the returned items only.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase for a refund and place a new order.
7. Order Cancellations Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us immediately.
If the order has not yet shipped, we will cancel and refund it in full.
If the order has already been dispatched, it will need to be returned under our standard returns process.
8. How to Start a Return
Email us at info@tralula.co.uk with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if item is faulty or damaged)
We will reply with return instructions and the correct return address.
9. Contact Us
If you have any questions about this policy or need help with a return, you can reach us at:
We’re here to help make your experience with Tralula Home smooth and enjoyable.